Our Terms and Conditions

Q: How do I self-exclude?

Email support@posido.com or use 24/7 live chat to request a cooling-off period or self-exclusion. We action requests within 24 hours and they cannot be reversed during the exclusion period.

These terms set out the agreement between you and us, Posido Casino, covering every part of our platform. By opening an account or placing a bet you accept them in full.

Accepting Our Terms

By registering an account, logging in or placing a single wager on posido-pokies.com, you confirm that you have read, understood and accepted these terms. The agreement takes effect the moment your account is created, and it remains in force for as long as your account stays open.

We may require you to confirm your acceptance again after material updates. If you keep using our platform after a revised version is published, the revised terms apply to all activity from that point onward. If you disagree with any part of this document, your only remedy is to close your account and stop playing.

1. These terms apply alongside any specific promotion or tournament rules we publish separately.
2. Where a promotion-specific rule conflicts with these terms, the promotion rule prevails for that promotion only.
3. Nothing in these terms limits your rights under Australian consumer law where those rights cannot be excluded.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We are licensed by the Anjouan Gaming Authority (Comoros), licence number ALSI-152436011-FI2, and we accept players only from jurisdictions where online gambling is lawful.

Residents of the United States, the United Kingdom, Spain, France, the Netherlands, Belgium, Sweden, Italy, Romania, Russia and certain other territories may not use our platform. Using a VPN or any tool to mask your location to bypass this restriction is a breach of these terms and voids any winnings.

1. One account per person, per household, per IP address and per payment method.
2. Your details must match your identity documents exactly; we verify them at KYC stage.
3. You must keep your login credentials confidential and are responsible for all activity on your account.

Deposits and Withdrawals

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Tether and Litecoin. Withdrawals are processed through Skrill, MiFinity, Jeton, bank transfer and selected cryptocurrencies. E-wallet and crypto withdrawals are usually completed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.

Before your first withdrawal we complete KYC verification: photo ID, proof of address and payment method verification. We charge no fees on deposits or withdrawals. An account with no login activity or transactions for 12 consecutive months is treated as dormant, and we may apply an administrative fee to dormant balances after notifying you.

1. Funds must come from a source you lawfully control; we may request source-of-funds evidence.
2. Withdrawals are returned through the same method used for deposit wherever technically possible.
3. Pending withdrawals can be reversed by you within the stated pending window; once processed they cannot be recalled.

Bonus and Promotion Rules

Bonuses, including our welcome package, reload offers and cashback, are governed by the specific rules published with each promotion, plus the general rules in this section. Wagering requirements, eligible games, maximum bets and expiry periods are stated on the promotion page and bind you once you opt in.

One bonus per person, per household and per payment method applies at all times. Any attempt to exploit promotions through structured betting, low-risk wagering patterns or coordinated play across accounts entitles us to cancel the bonus, remove associated winnings and, in serious cases, close the account.

1. Bets placed with bonus funds above the stated maximum bet may void the bonus and any winnings.
2. Winnings from bonuses are capped at the maximum win stated in the promotion terms.
3. Bonuses expire after the validity period stated at opt-in; unused bonus funds and winnings are then removed.
4. Bets on excluded or forbidden games do not count toward wagering requirements.

Prohibited Conduct on Our Platform

We reserve the right to suspend, investigate or permanently close any account involved in fraud, misuse or manipulation of our platform. Balances tied to confirmed prohibited conduct may be forfeited, and we will report suspected criminal activity to the relevant authorities where required by law.

1. Fraud of any kind, including false KYC information and stolen payment details.
2. Chargebacks and payment disputes initiated after funds have been wagered.
3. Multi-accounting or sharing accounts with other persons.
4. Bonus abuse, including arbitrage betting and coordinated low-risk play.
5. Collusion, chip dumping or exploiting software defects between players.
6. Bots, scripts, automated tools or any third-party software that interacts with our platform.
7. Geo-masking through VPN or proxy to access restricted territories.

Staying in Control of Your Play

You can set daily, weekly and monthly deposit limits, loss limits and session reminders at any time from your account settings, and we apply them immediately. If gambling stops being fun, or you notice it affecting your finances, relationships or work, you can request a cooling-off period or full self-exclusion by contacting [email protected].

Where we identify patterns consistent with gambling harm, we may contact you with responsible gambling information, adjust your limits with your agreement or, in serious cases, apply an account restriction. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.

1. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
2. During self-exclusion we close your account, remove you from marketing lists and block new registrations from your details.
3. Self-excluded players who attempt to open a new account forfeit any associated winnings.

Closing Your Account and Raising Disputes

You can close your account at any time by contacting our support team via 24/7 live chat or [email protected]. We will confirm closure and return any withdrawable balance through your verified payment method after completing standard checks.

If you have a complaint, contact support first; we aim to acknowledge complaints within 24 hours and resolve them promptly. If the matter is not resolved to your satisfaction, you may escalate it to the Anjouan Gaming Authority. These terms are governed by the laws applicable to our licence, and the competent courts determined by that licence have jurisdiction over any dispute.

How We Update These Terms

We review and update these terms regularly to reflect changes in our services, our licence conditions and applicable regulation. The current version is always published on this page with its effective date, and the version in force is the one displayed at the time of your activity.

For material changes we notify registered players by email or in-platform message at least 7 days before the changes take effect. Continued use of our platform after that date constitutes acceptance of the updated terms. You may close your account before the effective date if you do not accept the changes.

Frequently asked questions

How old do I have to be to play at Posido Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and reside in a permitted territory.

Do I need to verify my identity before withdrawing?

Yes. Before your first withdrawal we complete KYC verification covering photo ID, proof of address and payment method verification.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and associated winnings forfeited.

How do I self-exclude?

Email [email protected] or use 24/7 live chat to request a cooling-off period or self-exclusion. We action requests within 24 hours and they cannot be reversed during the exclusion period.

What happens if I break the bonus rules?

We may cancel the bonus, remove winnings earned with bonus funds and, for repeated or serious abuse, close your account under our prohibited conduct rules.