Responsible Gaming at Posido Casino
Pokies and live tables are entertainment, and they stay enjoyable only when you keep control of your play. We built this page so every tool we offer is easy to find, understand and switch on in a few clicks.
Our Commitment to Your Wellbeing
We take player wellbeing seriously, and we act on it rather than just talk about it. Our systems monitor play patterns around the clock, flagging behaviours that often precede harm, such as sharp increases in deposit frequency or extended overnight sessions. When our team sees these signals, we reach out privately and point you towards the tools on this page before problems deepen.
Reality checks run in the background of every session. You choose how often the reminder appears, and when it does, the game pauses to show you time spent, money wagered and your net result since you logged in. It is a small interruption that keeps the real numbers in front of you instead of the impression in your head.
Warning Signs to Watch For
Problem gambling rarely announces itself. It shows up in habits that creep in over weeks or months, which is why we encourage every player to check themselves against the list below honestly. If even one or two items ring true, treat it as a signal to tighten your limits or take a break.
- Chasing losses with bigger or repeated deposits to win money back
- Hiding your play, deposits or wins from family and friends
- Borrowing money, using credit cards or dipping into savings to gamble
- Playing longer than you planned and skipping sleep, work or meals
- Gambling to escape stress, anxiety or low mood rather than for fun
- Feeling irritable, restless or defensive when asked about your play
- Neglecting bills or financial commitments because of gambling spend
- Repeated failed attempts to cut down or stop on your own
Tools You Can Switch On Today
Every tool below is free, applies instantly and lives in your account under Profile, then Responsible Gaming. Set them before you need them; limits work best as prevention, not as a reaction.
- Deposit limits cap how much you can load into your account per day, week or month.
- Loss limits stop play once your net losses in the chosen period reach the amount you set.
- Wagering limits restrict the total amount you can stake, regardless of wins or losses.
- Session timeouts log you out automatically after a period you choose, from 30 minutes up.
- Reality checks pop up at your chosen interval to display time spent and net result.
- Cooling-off periods pause your account for 24 hours to 30 days, with deposits blocked during the pause.
- Self-exclusion closes your account for six months or permanently at your request.
How Self Exclusion Works Here
Durations and what happens to your account
We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. The shorter options suit a planned break; the longer ones are for when you want a genuine wall between you and play. During any exclusion, deposits, promotions and marketing emails are blocked, and the account cannot be reopened by our support team at your verbal request alone.
Your balance stays yours. If you have funds remaining when an exclusion starts, contact [email protected] and we will return the balance to your original payment method, subject to standard verification and our minimum withdrawal of 20 AUD. Open or unsettled bets are voided at the moment exclusion begins, with stakes refunded to your balance before the payout is processed.
Reactivation after 24 hours, 7 days or 30 days happens automatically at expiry, though we will always ask you to confirm the reality of your decision before you deposit again. Exclusions of 6 months or permanent cannot be reversed once confirmed. That is the point of them.
| Duration | Deposits and play | Reactivation |
|---|---|---|
| 24 hours | Blocked | Automatic after 24h |
| 7 days | Blocked | Automatic after 7 days |
| 30 days | Blocked | Automatic after 30 days |
| 6 months | Blocked, no marketing | Not reversible |
| Permanent | Blocked, account closed | Not reversible |
Keeping Under 18s Away From Play
Our platform is strictly for players aged 18 and over, and our KYC process enforces that minimum before your first withdrawal is paid. We ask for photo ID, proof of address and payment method verification, and we close accounts that fail age checks without refunding deposits made in breach of this rule.
If young people have access to your devices, add a layer between them and gambling sites. Parental control software such as Net Nanny, Qustodio or the built-in parental controls on Windows, macOS and iOS can block gambling content entirely. Never leave sessions logged in, and do not let children watch you play; early exposure is a documented risk factor for later gambling harm.
Free Help Across Australia
Sometimes the right support sits outside our platform, and connecting you to it matters more to us than keeping your account active. The services below are free, confidential and available right now.
- Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
- Gambling Help telephone counselling: 1800 858 858, free from anywhere in Australia
- Lifeline (for distress or crisis): 13 11 14, lifeline.org.au
- Salvo Care Line: 1300 363 622, salvationarmy.org.au
Talk to Us Any Hour
Our live chat runs 24/7, and any agent can activate limits, start a cooling-off period or begin self-exclusion on the spot, no explanation required. For anything that needs documentation, such as balance returns during exclusion, email [email protected] and mark the subject line Responsible Gaming so it reaches our trained team directly.
We will never try to talk you out of a limit you have set, and we will never market to an account under any form of exclusion. If you ask us to stop, we stop.
Frequently asked questions
How do I set a deposit limit at Posido Casino?
Open Profile, then Responsible Gaming, and choose the amount and period for your daily, weekly or monthly cap. The limit applies immediately, and increasing it takes effect only after a 24-hour cooling period.
Can I get my balance back after self-exclusion?
Yes. Email [email protected] and we will return your remaining balance to your original payment method after standard verification. Open bets are voided and stakes refunded when the exclusion begins.
Can I reverse a 6-month or permanent self-exclusion?
No. Once confirmed, 6-month and permanent exclusions cannot be lifted by you or by our support team. Shorter exclusions of 24 hours to 30 days reactivate automatically at expiry.
Where can I get free, confidential help in Australia?
Call Gambling Help Online on 1800 858 858 at any hour or visit gamblinghelponline.org.au. Lifeline on 13 11 14 is available if you are in distress and need someone to talk to right now.