Our Privacy Policy Explained
This page sets out exactly what personal data we collect when you play at Posido Casino, why we collect it, how long we keep it, and the rights you hold over it. We run this site, posido-pokies.com, and we take responsibility for every record you entrust to us.
Data We Collect From You
When you register an account, deposit, withdraw or simply browse, we gather different categories of personal data. We only collect what the purpose requires, and we tell you the purpose at the point of collection.
- Identity data: full name, date of birth, email address, phone number, residential address
- Verification documents: photo ID (passport or driver licence), proof of address, payment method verification for KYC
- Transaction data: deposits, withdrawals, bets, wins, bonuses and wagering history
- Technical data: IP address, device identifiers, browser type, operating system, approximate location
- Gameplay behaviour: games played, session length, betting patterns and preferences
- Marketing preferences: which promotions you opt into and how you want us to contact you
How We Use Your Data
We process your data for seven core purposes, each tied to a lawful reason set out in the next section. We never sell your data, and we never use it for anything unrelated to running your account.
- Creating and managing your Posido Casino account
- Verifying your identity and age before your first withdrawal (KYC)
- Processing deposits and withdrawals, including currency conversion for crypto and e-wallets
- Preventing fraud, money laundering and bonus abuse
- Monitoring play for responsible-gambling indicators, such as sudden loss spikes
- Sending marketing messages where you have given consent
- Meeting legal and regulatory obligations owed to the Anjouan Gaming Authority (licence ALSI-152436011-FI2)
Our Legal Bases
Contract
We process your identity, transaction and account data to perform the contract you enter when you register. Without this data we cannot open your account, process your 100% up to 800 AUD welcome bonus, or pay out your winnings.
Legal obligation
Anti-money-laundering and gaming licence rules require us to verify your identity, keep transaction records for at least five years and report suspicious activity. You cannot opt out of processing the law compels.
Legitimate interest
We rely on legitimate interest for fraud detection, security monitoring, aggregate analytics and improving our 6,000+ game library. We balance our interest against your rights and never use this basis for direct marketing.
Consent
Marketing emails, SMS and personalised bonus offers run only on your consent. You can withdraw it at any time through your account settings or the unsubscribe link in every message.
How Long We Keep Records
Retention depends on the type of data and the reason we hold it. Once a period expires, we delete or anonymise the record so it no longer identifies you.
| Data category | Retention period |
|---|---|
| Identity and account data | 5 years after account closure |
| KYC verification documents | 5 years after account closure, per AML rules |
| Transaction records | 5 years minimum, per gaming regulation |
| Gameplay and betting history | 5 years after account closure |
| Device, IP and log data | 12 months |
| Marketing preferences | Until you withdraw consent or delete your account |
| Support correspondence | 2 years after the last message |
Who We Share Data With
We share personal data only with parties who need it to deliver our service, and always under a written data-processing agreement. We never sell or rent your information.
- Payment processors handling your PayID, card, Skrill, MiFinity, Jeton and crypto transactions
- KYC and AML verification providers who check your documents and screen against sanctions lists
- The Anjouan Gaming Authority and other regulators who audit our licence compliance
- Analytics and hosting providers operating under strict confidentiality terms
- Professional advisers such as auditors and lawyers, where legally required
Your Rights Over Data
You control your personal data. Whatever your residency, we apply the same high standard to every player, so you can exercise these rights whether you play from Australia or elsewhere.
- Access: request a copy of the data we hold about you
- Rectification: correct anything inaccurate or incomplete
- Erasure: ask us to delete data we no longer need lawfully
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing processing at any time
- Complain: lodge a complaint with your data protection authority, such as the OAIC in Australia
Email [email protected] and we will respond within 30 days. Identity verification may apply before we release or change records.
Cookies and Tracking
We use essential cookies to keep you logged in and remember your session, plus optional analytics and marketing cookies that fire only with your consent. You can change your cookie choices at any time from the banner or your browser settings. Full details, including the list of cookies and their lifespans, sit on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers runs over TLS encryption. Passwords are hashed, never stored in plain text, and financial records sit behind segregated, access-controlled systems.
- Role-based access controls with two-factor authentication for staff
- Regular penetration testing and security audits
- Continuous monitoring for suspicious login and transaction activity
- Documented breach response plan with notification to affected players and regulators without undue delay
Contact Our Data Officer
Questions, requests or complaints about this policy go to our Data Protection Officer at [email protected]. Our support team is also reachable 24/7 via live chat and at [email protected]. We answer data requests within 30 days and treat every complaint seriously.
Frequently asked questions
Does Posido Casino sell my personal data?
No. We never sell or rent your data. We share it only with payment processors, KYC providers, regulators and service providers who need it to run your account, always under strict agreements.
Why do I need to send ID documents?
Before your first withdrawal we must verify your identity under anti-money-laundering rules attached to our Anjouan licence. We need a photo ID, proof of address and payment method verification, and we keep these records for 5 years after account closure.
How do I stop marketing emails?
Withdraw consent at any time via the unsubscribe link in any email, your account settings, or by emailing [email protected]. Marketing processing stops immediately.
Can I get a copy of all my data?
Yes. Send an access request to [email protected] and we will provide a copy of the personal data we hold within 30 days, in a portable format.
How long do you keep my gambling history?
We retain transaction and gameplay records for 5 years after your account closes, as gaming regulations require. Device and IP logs are deleted after 12 months.