Our AML and Verification Policy
We verify every player who withdraws real money at Posido Casino. This page explains exactly what we check, which documents we need, and what happens if something does not add up. No surprises, no jargon.
Our Commitment to AML Rules
Posido Casino operates under licence ALSI-152436011-FI2, issued by the Anjouan Gaming Authority in the Comoros. That licence binds us to the anti-money-laundering and counter-terrorism-financing framework of our licensing jurisdiction, and we treat those obligations as a condition of doing business, not a formality.
Our programme is built on three duties: knowing who our players are, understanding where their money comes from, and reporting suspicious activity to the relevant authority. We appoint a dedicated compliance officer who owns this programme, reviews it annually, and trains every member of staff who handles payments or player accounts.
When We Verify Your Identity
Verification runs in stages, and the stage you reach depends on what you do with your account. We do not ask for everything on day one, but we will not release a withdrawal until your file is complete.
- At registration: we confirm you are at least 18 years old, not resident in a restricted country (USA, UK, Spain, France, Netherlands, Belgium, Sweden, Italy, Romania, Russia and others), and screen your details against sanctions and politically-exposed-person lists.
- Before your first withdrawal: full KYC, consisting of photo ID, proof of address and payment method verification.
- At thresholds set by our regulator or triggered by unusual activity: enhanced checks, which may include source-of-funds evidence.
- Random and rolling reviews: we may re-verify any account at any time to keep our records current.
How Verification Works
Standard checks are completed within 24 hours. Documents flagged for manual review take up to 3 business days. We store every document on encrypted servers with strict role-based access: only compliance personnel can open a verification file, and every access is logged. We never share your documents with third parties except where the law requires it.
- 1. Upload clear, colour photos or scans of your government-issued photo ID (passport, driver licence or national ID card), with all four corners visible and nothing cropped or obscured.
- 2. Provide proof of address dated within the last three months: a utility bill, bank statement or official government letter showing your name and residential address.
- 3. Verify your payment method: a photo of the card showing only the last four digits (middle digits and CVV covered), or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.
- 4. Our compliance team reviews the file and may request one clarifying document if anything is unreadable or mismatched.
- 5. We confirm the outcome by email; approved files are locked and cannot be edited by support staff.
Why We May Ask About Funds
Most players will never receive this request. We ask for source-of-funds evidence only when transaction patterns suggest money that does not match your profile, for example deposits far above your usual level, rapid movement of funds through the account, or bets that look designed to launder rather than play.
Where we do ask, acceptable evidence is concrete: payslips, tax returns, bank statements showing regular income, a sale contract for property or a vehicle, or documented business revenue. We do not accept screenshots of unexplained wallet balances without supporting records. The review is confidential, and you deal only with our compliance team, never with a general support queue.
How We Monitor Transactions
Every deposit and withdrawal passes automated screening against our risk rules. Deposits are checked for the funding source matching your registered payment method; withdrawals are checked for the destination matching a method you have already used to deposit. In practice this means we pay withdrawals back to the same method you funded with, or the closest crypto wallet you deposited from, up to the amount deposited through that method.
Our limits apply at all times: minimum deposit and withdrawal of 20 AUD, maximum withdrawal of 5,000 AUD daily and 15,000 AUD weekly. E-wallet and crypto withdrawals are processed within 0 to 24 hours; cards and bank transfers take 1 to 3 business days. We charge no fees, and we never accelerate a withdrawal past a pending compliance check.
| Check | What we look at | |
|---|---|---|
| Deposits | Method registered in your name, amount against your profile | |
| Withdrawals | Same-method rule, wagering completion, bonus max win cap of 5x bonus amount | |
| Thresholds | Cumulative activity against regulator reporting limits | |
| Suspicion | Structuring, rapid in-and-out flows, third-party payments |
When Accounts Get Restricted
You can appeal any restriction by replying to our compliance email with additional evidence. Where a restriction was a genuine error, we reverse it and restore access the same business day the corrected document is approved.
- Pending withdrawal: held until the missing document arrives; the clock restarts from the day we receive a valid file.
- Repeated invalid documents or expired deadlines: deposits blocked and play suspended.
- Confirmed identity mismatch, use of someone else's payment method, or prohibited-jurisdiction access: account closed and remaining balance returned to the original deposit method, less amounts deposited from sources we cannot verify.
- Suspected money laundering: we freeze the account, file a report with the competent authority and follow their instructions, which may include holding funds.
How Long We Keep Records
We keep verification documents and transaction records for the retention period required by our Anjouan licence, which runs for at least five years after your account closes. Long retention is not our choice alone: regulators may audit our files years later, and complete records are what protect you if a payment is ever disputed.
When the retention period ends, we delete or irreversibly anonymise your documents. You can request a copy of the personal data we hold at any time by writing to [email protected], and we will provide it within the statutory response window.
Frequently asked questions
Do I have to verify before I can deposit and play?
No. You can register, deposit and play with real money first. Full verification is required before your first withdrawal, or earlier if your activity hits a threshold we are obliged to check.
How long does verification take at Posido Casino?
Standard document checks are finished within 24 hours. Files needing manual review take up to 3 business days, and we email you the outcome either way.
Can I withdraw to a different method than I deposited with?
No. Our same-method rule pays withdrawals back to the payment method or crypto wallet you used to deposit, up to the amount deposited through that method, with any surplus paid by bank transfer.
What happens if I ignore a document request?
Your withdrawal stays on hold. If the deadline passes, deposits are blocked and play is suspended until we receive a valid document.
Is my ID safe with you?
Yes. Documents sit on encrypted servers, only compliance staff can open them, every access is logged, and we never sell or share them outside legal requirements.